FELIXSTOWE CITIZENS ADVICE BUREAU

Welcome

Who we are — Felixstowe and District Citizens Advice Bureau is a registered charity. We are part of Citizens Advice, which provides training, information and other essential support services to its network of 700 Bureaux in England and Wales. The first Citizens Advice Bureaux in the country were set up originally to give advice and information on all the issues brought about by World War II, like questions on ration books, missing persons, housing problems, etc. They were the official searcher service in the event of bombs falling in their areas. Today this Bureau deals with thousands of clients every year on a range of subjects too diverse to list. However, the main query areas are benefits, debt, employment and housing. Our bureau is staffed by a team of fully-trained volunteer advisers backed up by a dedicated support staff.

FROM MONDAY 19th JULY

In an effort to reduce waiting times, the Bureau will start using a new approach to clients who visit or telephone the Bureau.

An interview will be carried out by a trained assessor and will be designed to determine the nature of the problem(s) and the way in which the Bureau can best resolve them.

During this initial interview we will not provide advice, but at the end of it the client will be offered one of the following:

• A leaflet or information sheet
• An appointment today.
• An appointment on another day.
• Referral to another organisation, agency or CAB service.
• A telephone call back.

The Bureau's new opening times are here.

Help

We are always looking for more volunteers and if you would be interested in helping out the local community in this way, please click here.

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2008-9 Annual Report