For Confidential, Independent, Impartial & Free Advice


Who we areFelixstowe and District Citizens Advice Bureau is a registered charity. We are part of Citizens Advice, which provides training, information and other essential support services to its network of 700 Bureaux in England and Wales. The first Citizens Advice Bureaux in the country were set up originally to give advice and information on all the issues brought about by World War II, like questions on ration books, missing persons, housing problems, etc. They were the official searcher service in the event of bombs falling in their areas. Today this Bureau deals with thousands of clients every year on a range of subjects too diverse to list. However, the main query areas are benefits, debt, employment and housing. Our bureau is staffed by a team of fully-trained volunteer advisers backed up by a dedicated support staff.

The Bureau's opening times are here.

If you would like to see whether any of the CAB online information can help you before contacting us, please follow this link to our AdviceGuide.

Pension Wise

If you would like advice by telephone concerning your pension, please telephone 030 0330 1001 to talk to the Pensions Advisory Service.

If you want a face to face appointment, please call us during our opening hours on our normal 'phone number or drop into the bureau.

Please note that in order to qualify for an appointment, you must:

  • Be aged 54 years and 6 months or older
  • Not have had a Pension Wise session before
  • Be planning to access your pension in the next 6 months
  • Have a defined pension pot. If you don't understand this, don't worry - we can explain this over the 'phone or face to face.


We are always looking for more volunteers and if you would be interested in helping out the local community in this way, please click here.

Our information:

Felixstowe and District Citizens Advice Bureau
Company limited by guarantee
Registered office: Waterfront House, Wherry Quay, Ipswich, Suffolk IP4 1AS
Company Registered in England and Wales No 7570403
Charity registration number 1141766


How We Can Help

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Aims & Principles


Related Links

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2013-14 Annual Report

Suffolk Coastal District Council Suffolk County Council Community Legal Service